Frequently Asked Questions

Ordering on Win Group Jewelry is easy and safe. Once you have found the item you would like to purchase, click on the "Add to Cart" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.  Your Order will not be placed until the very end of the checkout process when you will be asked for your payment information which you will be asked to log in to your PayPal Account.  You may also order over the phone by calling (917)-807-9323

Shipping is absolutely free with no minimum purchase. We usually ship all our in stock orders within 1-2 business days with USPS First Class Shipping. It usually takes 3-7 Business Days to deliver it to your doorsteps.

It usually takes 3-7 Business days to get your package to your doorstep.

For assistance about our products and service, please live chat with us which is located at the right bottom to make your shopping experience easy and convenient. or email us to: info@wingroupjewelry.com or call our customer service: (917)-807-9323. Or contact through contact us page. One of our customer representatives will reach you back within 24 hours. 

Win Group Jewelry accepts all the major credit cards. We also have Shop Installment payment plan also!

Unfortunately, as our Win Group Jewelry is Private Office, we cannot let our customers to do local pickup. With our fast and free shipping, you will get your items without moving an inch from your house. If you need more questions, please contact our customer service (917)-807-9323

All of our Win Group Jewelry's Products are used Premium and High Quality materials that you just need to do some simple and basic care. Although Professional Cleaning are recommended as after as once a year. We offer all of our customers Free One Year Limited Warranty to do professional cleaning such as cleaning gemstones, restrining and repairing clasps and earrings backs. For Gold and Platinum Jewelry Between professional servicing, most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure.     Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possibly disintegrate. Jewelry storage is important as well. At the time of purchase, all Win Group Jewelry is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.  

We repair the items that only bought from us. We give all our items one year limited warranty. If your fixing is major, additional charges may be applied. Please follow the instructions to start the repair.  Fill out our Repair Request Form. You will get confirmation and wait for our approval.  If your repair is approved, we will send you the Shipping Label Put the complete Repair Request Form in the secure mailing package and ship it to us. If you have any questions, Please contact our customer support, Call Us: (917)-807-9323 or Email Us: info@wingroupjewelry.com

It depends on how complicated the repair is but it usually takes 3-4 business days. After the jewelry is fixed, we will mail out back with USPS First Class Package it will take another 3-7 business days.

Yes. Engraving is available to limited jewelry. Please contact us info@wingroupjewelry.com or call us (917)807-9323 for more information with the items that you want to engrave. 

It usually takes 3-7 Business days to process custom order. When your order is available to ship, it will take 3-7 business days to ship it to your doorstep.

We don't have certain items that are engravable. Please contact our customer service info@wingroupjewelry.com or call us (917)807-9323 for more information. 

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